Faulty products that do not qualify for DOA returns or noted above as items not covered under standard manufacturer’s warranty, are processed as warranty returns. Warranty goods returned to Tech Cart will be tested by our technical team and if found faulty will be returned to the manufacture for a replacement. If a returned product is found to be not faulty, a service charge of $66 inc GST may be charged for testing the equipment.

It is the user’s responsibility to troubleshoot any components that are purchased individually directly with the manufacturer. Tech Cart will not troubleshoot the complete system unless it was originally assembled by our technical staff. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure unless the item is excluded from manufacturer’s warranty as stated above.